Our Online Team is here to help.
Please email the follwings with any questions on orders, products, our website, or aromatica in general.
BRAND, PRODUCT, PARTNERSHIP & WHOLESALE : firstname.lastname@example.org
Website & Order (Shipping & Retrun, Payment) : email@example.com
ORDER & PAYMENTS
How can I update my order?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. As the status of your order, your request can be updated.
How can I check the status of my order?
You can view order status on your Account page, which will be updated as soon as your order ships.
Can I use multiple promo codes and coupons at checkout?
You can use one promo code or coupon per order.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover credit cards or debit cards by PayPal. Unfortunately, we cannot accept checks or money orders.
Is it safe to use my credit card?
Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.
When will my order ship?
In-stock orders normally ship within 1-2 business days.
All orders ship Monday-Friday. All orders placed on Saturday and Sunday will be processed on the following business day. It will take approximately 7-10 working days and allow up to 14 working days for delivery.
I'm having problems with the tracking.
We basically delivers to all countries via EMS(Express Mail Service) by Korea Post or DHL.
And you can track your order on the following pages.
About EMS: http://www.ems.post/what-is-ems
EMS Tracking : http://service.epost.go.kr/trace.RetrieveEmsTraceEngTibco.postal
DHL Tracking : http://www.dhl.co.kr/en/express/tracking.shtml
In a few cases, the carrier takes 1-2 business days register your shipment status.
If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com.
Do you ship internationally?
We offer international shipping and the following flat rate.
Free shipping on orders over $ 100 USD.
$ 30 USD on orders between $ 50 USD and $ 100 USD.
$ 20 USD on orders under $ 50 USD.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.
Country not listed?
We, sadly, can't ship to everyone. We appreciate your interest in aromatica, and we would like to apologize for any inconvenience this may cause.
Are taxes and duties included in my order total?
Customs fees (taxes, duties, etc.) may be charged upon delivery and required to obtain your order.
These fees are NOT included in your shipping charges. We are not able to mark orders as "gifts".
We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
We have no way of estimating customs fees, taxes, duties, etc.
Please contact your local customs office if you need to know more.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your aromatica purchase, so if you are not totally satisfied,
please send an email to email@example.com within 30 days of your purchase, and we will provide a return authorization and mailing information.
We will be happy to remit your account for the full amount of your purchase.
If you want to change the product already on shipping or delivered, you can return it and order the another product.
Products must be returned in new condition. If it is not a product problem, return shipping fee will be charged on your side.
Please note, your original shipping charges are not refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that!
Please contact us at firstname.lastname@example.org and we’ll be sure to get you the aromatica you ordered!
BRAND & PRODUCT
Are you available in any other countries?
Currently, we are only available in the Korea.
Do you send samples?
As you join our member on thearomatica.com, you can get our samples of BEST & New products.
Alternatively, we give away select samples with purchases on thearomatica.com
Do you test your products on animals?
Never, we do not test our products on any animals.
How do I become a wholesale vendor outside of the Korea?
To become a vendor outside of the Korea, please reach out to us at email@example.com for more information.
Is it safe to use your products while I'm pregnant?
Our entire product line is safe for pregnant women to use.
Please be assured that our formulations are very mild and safe for all skin types.
However, you should always confirm with your doctor before using any new products while pregnant or nursing.
I work for a magazine or publication — who can I talk to about products and brand news?
Please reach out to us at firstname.lastname@example.org. We would be happy to answer questions about the brand and consider sample requests.
I’m a blogger and want to review your products — how can I request samples?
You can submit a request by sending us links to your website and social channels and filling out this form.
What skin types are aromatica products suitable for?
Our products are appropriate for all skin types.
How are aromatica products different from other beauty brands?
Our products reflect our belief that the power of beauty be generated by the nature not artificial.
Our formulations are designed to help more people to live in a beautiful, safer world.
Do you use parabens in your products?
We use the best possible ingredients in our products, including natural essential oils, flower, fruit and safe formulation with minimal to no preservatives.
Are your products vegan?
All of the aromatica’s products are vegan without any animal ingredients. Some of products are certified by Vegan™.